PitchPace Console Services Agreement

1. Parties and service

1.1 This agreement (the "Agreement") is concluded between the accommodation operator identified in the Order Form (Annex A) (the "Park") and Webinson s. r. o., with its registered office at Alžbetina 16, 040 01 Košice, Slovak Republic, Company ID (IČO) 50 399 411, Tax ID (DIČ) 2120324261, VAT ID SK2120324261, registered in the Commercial Register of the City Court Košice, section Sro, file 39598/V, trading as PitchPace ("Webinson").

1.2 Webinson supplies the PitchPace console: a web application in which the Park's owner and staff manage bookings, availability, prices and units and keep the calendars of booking sites in step through iCal, with accounts and roles for the Park's team, in English and Slovak (the "Service"). Annex B says what the Service does and does not do.

1.3 The accommodation contract is always formed directly between the guest and the Park. The Park is the accommodation provider, the trader towards the guest and the issuer of any invoice or receipt. Webinson is not a party to that contract, takes no payments, holds no guest funds, publishes no booking page for guests, issues no invoices and reports no guest to any authority: the Service records and calculates what the Park enters and decides.

2. Fees

2.1 The fee, if any, is the one stated in the Order Form. The Order Form may grant a free period; a fee then begins only if the Order Form says so or the Park confirms it in writing after the free period ends. No payment obligation arises by silence.

2.2 Fees are quoted and invoiced exclusive of VAT; any VAT due is added on top. Each invoice states the applicable VAT treatment:

• Slovak Parks — Slovak VAT at the rate applicable at the time of supply, shown as a separate line;
• EU Parks outside Slovakia holding a valid VAT identification number — no VAT charged; the invoice carries the statement "VAT to be accounted for by the recipient — Article 196 of Council Directive 2006/112/EC (reverse charge)";
• non-EU Parks — no EU VAT; local taxes are the Park's own duty.

An EU Park must hold and maintain a valid VAT identification number verifiable in VIES.

2.3 Invoices are issued for the billing period stated in the Order Form and are payable within 14 days; statutory late-payment interest applies. Webinson may change the fee for the future on 30 days' notice on a durable medium; the Park may terminate before the change takes effect.

3. Duties of the Park

3.1 The Park warrants that its legal name, address, registration number and tax identifiers in the Order Form are accurate and current and will notify changes without delay.

3.2 The Park remains solely responsible for: its accommodation licences and categorisation; the registration and reporting of guests to authorities; tourist and local taxes; the fiscalisation and invoicing of anything a guest pays; its prices, availability, house rules, cancellation terms and consumer disclosures; the lawfulness of the data it enters, including informing its guests about the processing of their data; and checking what the Service calculates (availability, quotes, calendars) before relying on it.

3.3 The Park's administrators decide who has an account and which role. The Park keeps its credentials confidential, makes sure that its people do not share accounts, and tells Webinson without delay of any suspected compromise.

3.4 The Park connects only calendars that it is entitled to use and respects the terms of the booking sites that publish them. Calendars of third parties may be late, incomplete or wrong; the Service shows what it last read from them.

3.5 The Park uses the Service lawfully, does not try to reach another property's data or to disturb the Service, and does not enter special categories of personal data or identity-document data (clause 3.1 of the DPA).

4. Service and support

4.1 The Service is provided with reasonable skill and care. Webinson does not warrant uninterrupted availability, or that the calendars of third parties are complete or timely, and announces planned maintenance where practicable.

4.2 Support is by e-mail to [email protected] on business days, on a best-effort basis without a commitment to a response time.

4.3 Webinson may improve and change the Service. It will not remove a core function (bookings, availability, prices, units, calendar synchronisation) except on notice under clause 6.

5. Data protection

5.1 For the booking and guest data that the Park enters or imports, the Park is the controller and Webinson is the processor under the Data Processing Agreement executed together with this Agreement (the "DPA"). Webinson is an independent controller of the accounts of the people who sign in to the console, of its security records and of its own legal duties, as its privacy notice (https://pitchpace.app/privacy) describes.

5.2 Webinson uses the Park's data only to provide the Service to the Park, shares it with no one except the sub-processors listed in the DPA, and does not use guest data for marketing. All Park data remains the Park's. The Park authorises the sub-processors listed in the DPA, subject to its notice-and-objection mechanism.

6. Changes, restriction, termination and complaints

6.1 Webinson gives at least 15 days' notice of proposed changes to this Agreement on a durable medium, longer where adaptation reasonably requires it, except where law or an urgent security risk prevents notice. Continued use after the notice period is acceptance; the Park may instead terminate before the changes take effect.

6.2 Any restriction or suspension of the Service includes a statement of reasons at or before the time it takes effect, unless law or repeated material breach permits otherwise. Termination of the Service by Webinson includes reasons and at least 30 days' notice, subject to statutory exceptions.

6.3 The Park may submit complaints to [email protected]; Webinson acknowledges within 5 business days and answers within 15 business days.

7. Term and termination

7.1 The Agreement takes effect on the date stated in the Order Form or, if the Order Form states no date, on the date on which both parties sign it, and is concluded for an indefinite term.

7.2 Either party may terminate for convenience with 30 days' written notice; either party may terminate for material breach uncured 15 days after written notice.

7.3 On termination the Park's data is returned and deleted as the DPA provides (clause 7). Accrued fees, retention duties and clauses which by nature survive (fees, confidentiality, liability, governing law) survive termination.

8. Liability

8.1 Neither party excludes liability that cannot be excluded under Slovak law (including damage caused intentionally).

8.2 Otherwise, Webinson's aggregate liability under this Agreement is capped at the fees paid or payable by the Park in the 12 months preceding the event or, if no fee was payable in that time, at the amount stated in the Order Form (EUR 1,000 unless it states otherwise). Neither party is liable for lost profit, lost revenue or other indirect damage.

8.3 Webinson is not liable for the Park's breach of its duties under clause 3, for decisions the Park takes on the basis of what the Service calculates, or for the content of third-party calendars.

9. Confidentiality and intellectual property

Each party keeps the other's non-public business information confidential and uses it only to perform this Agreement. Webinson grants the Park a non-exclusive, non-transferable licence to use the Service during the term. All intellectual property in the Service remains Webinson's; all Park data remains the Park's.

10. Written form and electronic signature

The parties expressly agree that, for the purposes of this Agreement, a legal act made by electronic means and signed by a party through the Xodo Sign (eversign) application satisfies the written form, in accordance with Regulation (EU) No 910/2014 (eIDAS). The same applies to the Order Form, the Annexes and the DPA.

11. Final provisions

11.1 This Agreement is governed by the law of the Slovak Republic; disputes fall to the courts of the Slovak Republic locally competent for Webinson's registered office. The English text of this Agreement governs; translations into other languages are informational.

11.2 Neither party may assign the Agreement without the other's consent, except that Webinson may assign it to a legal successor of its business. Notices go to the e-mail addresses in the Order Form and to [email protected]. If a provision is invalid, the remainder stays in force and the parties replace it with a valid provision closest in effect.

11.3 Annexes A and B and the DPA are integral parts of this Agreement. In case of conflict regarding personal data, the DPA prevails; otherwise this Agreement prevails over its annexes.

Annex A — Order Form (template)

Annex B — The Service

What the Service does:

• Bookings — requests that hold their nights while the Park decides (48 hours unless the Park sets another time), approve, decline and cancel with the history of each decision, a list with search and filters, a booking form with a live price quote, a CSV export, arrivals and departures.
• Availability — every unit's nights on one grid; units kept back; blocked dates with a note; an oversold night is shown, never hidden.
• Prices — seasons with price periods per unit: nightly price, weekend extra, extra guests, tourist tax, minimum stay, discounts, a price for a single night, a quote checker.
• Units — the kinds of pitch, cabin or tent, how many there are, a safety buffer, guests.
• Calendar synchronisation — reads the iCal calendars of booking sites every half hour so that a stay booked there blocks the same nights, and publishes one iCal address per unit that lists the nights with nothing left to sell.
• Team — administrators and staff, setup links, passwords, sign-in devices.
• English and Slovak, a light look and a dark one, usable on a phone.

What the Service does not do: take payments or hold funds; show a booking page to guests; send e-mail or other messages to guests; issue invoices or fiscal receipts; register guests with authorities; connect to a channel manager or a booking site other than through iCal calendars.